Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We endeavour to inspect all goods thoroughly prior to dispatch to ensure quality. Any goods returned due to being defective will be inspected and refund may be rejected should the defect be deemed the result of general wear, or failure to comply with cleaning instructions, abuse or third party damage. In the case of goods being defective at the time of receipt, we will offer to either exchange the goods (subject to stock availability), or refund the purchase price of the goods by way of store credit, or to the credit card used for payment.
Unless goods are faulty, we will not refund any costs incurred in the process of returning goods to us. It is recommended that any returns are tracked accordingly by yourself. Additionally, we will not provide compensation for the original shipping cost or any import duties or taxes that may have been incurred.
The above shall not limit our obligations under the Consumer Guarantees Act 1993, and any other applicable laws of New Zealand.
Here's what you need to do: a. Email us: email@example.com
b. Clearly state what the problem is and include the following information: Website order number, date of purchase, description of item, best daytime contact number and if possible a photograph of the fault or damage.
c. We will contact you within 1-2 working days to arrange the best solution for you.
d. DO NOT return the goods before receiving your "Return Email..
e. If you are sending any goods back to us please write your Website Order number. and name on the outside of the package.